Mykenyasafari.com provides several resources for our site visitors to get help. You may find an answer to your question in our extensive online help library located in the left-hand column navigation under "How To Use This Site". If you still can't find an answer to your question, we offer a live help chat where you can chat online with an operator.

How To Use The Live Help Feature

The "Live Help" box is located in the upper right portion of our site on each page. If we are online, you should see a "chat now" link; if we are offine you will see a "leave message" link.

To chat with us: 

1. Click on the "chat now" link and a pop up window will appear
2. Enter your name, email address and question, then click the "Send" button
3. A Live Help operator will respond shortly to offer assistance.
4. When the conversation is over, close the pop up box.

There may be times, if site traffic is high, that we may not be able to respond to your question in a timely manner. If you have not received a response from us within 10 minutes, please resend your question.

To Leave Us A Message:

1. Click on the "leave message" link and a pop up window will appear
2. Enter your email address and question, then click the "Send" button
3. You should see a "message sent" verification and can now close the pop up box
4. A copy of your message will be sent to you
5. Once your question has been received and reviewed by one of our operators, a response to your question will be sent to the email address you provided